Terms

Who we are

Optakt Labs OÜ (registry code 16248104, VAT EE102380068, Viru väljak 2, 10111 Tallinn, Estonia). These terms cover this website and the general shape of our consulting engagements.

Every engagement has its own agreement

What we do for a company is set out in a written proposal and agreement. They govern the engagement, and where they differ from this page, they prevail. Nothing on this website is a binding offer until both sides have signed.

How an engagement works

• Discovery: we learn how your company works and where an agent helps most. It is at our cost, and you owe nothing if the proposal that follows does not convince you.
• Proposal: the processes the agent will take over, the tools it connects to, and what success looks like, in your words.
• Payment: half when you accept the proposal, half on delivery.
• Delivery: we deploy the agent on your infrastructure and refine it with you over three iterations. You commit to giving us the access we need and your feedback on each iteration.
• Guarantee: if, after the third iteration, the agent does not meet your expectations, you get your money back, as the agreement sets out.

Your data stays yours

Your company’s data, and what the agent learns and produces for you, belong to you. We keep everything we see during an engagement confidential and use it only for that engagement. How we handle personal data is described in our Privacy Policy.

The software

The agents we deploy run on Optakt One, our own software. Its use is licensed under the Optakt One terms ↗ (opens in a new window), unless your agreement says otherwise.

This website

The content of this site is ours; you may share and quote it with a link back. It informs and is provided as it is, without warranties. Do not misuse the site, for example by trying to disrupt it or gain access to systems behind it.

Liability

Our liability in an engagement is set out in its agreement. For this website, to the extent the law allows, we are not liable for decisions made on the basis of its content. Nothing in these terms limits liability for intent or gross negligence.

Law and disputes

Estonian law applies. Disputes go to the courts of Tallinn (Harju County Court), unless an agreement says otherwise or the law gives you another forum.

Contact

Optakt Labs OÜ, registry code 16248104, Viru väljak 2, 10111 Tallinn, Estonia · max@optakt.io